PAYMENTS & CANCELLATION POLICY

Payments need to be paid in advance weekly or monthly; - at least a week prior to the session, via bank transfer.

Please, note that my rates and framework evolve over time and can be reassessed during our collaboration.

I have a 48 hours cancellation policy for my online services.

Any missed or cancelled sessions less than 48 hours before the session are chargeable at full rate, no matter the reason for cancelling. Therefore, after such occurrence a new payment will need to be made in advance for the next session.

All sessions paid in advance are non-refundable, but if you cancel on time the payment will be reported to the next session.

Flexibility is the main perk any online therapeutic work can provide. This is why this service is growing so much lately. Individuals with lack of time, lack of mobility (handicap, no transportation...) and/or lack of access to therapy request more and more the possibility to get a therapeutic service online. For some it might also be easier than having to go to a specific place due to their fear of being seen going to therapy and their own judgement about people seeking help. That in itself would be something worth addressing in therapy. Other reasons and circumstances may occur. In any scenario, your reasons for choosing the online setting over the face to face setting would need to be addressed before and at the beginning of the therapeutic work. I would advise not to hesitate to review those reasons and your choice of setting. This could come both from your initiative or mine. 

How does it work?

I offer Online Counselling via Skype for individuals from anywhere, both in English and in French. If Skype is too technical for you or you have some concerns about liability and/or confidentiality and would prefer to use another media, this can be discussed. If you need guidance, that can be provided. We will also discuss your preference on whom is to call when the session is to start.

Is there any imperative?

Making sure you understand how to use safely and confidentially the technology involved is an imperative of any online practice. Confidentiality is crucial. You need to make sure, - especially when sharing computers -, that no one will access your credentials, any written content about your sessions and even in some cases the fact that you are in therapy and with whom, if you wish to keep the latter information private.

Though there is no dedicated therapeutic space per say, the quality of space and its privacy are key. Ideally, you will always use the same space to participate to the regularity and continuity essentials to the therapeutic process. Ideally, you will avoid having your sessions in your bedroom as it is one of the most charged personal space that can be. The quality of sitting is also to be considered. You will also make sure as much as possible that there will be no disturbance to any of your sessions. That includes not having to worry about someone potentially able to listen to your ongoing session.

How does it differ from Face to Face Counselling?

Though it does offer a great flexibility which might come with a great piece of mind in notably preventing you some anxiety regarding the commute or else, online counselling doesn't offer the same quality of holding both in terms of space and of the Counsellor's presence.

Having a dedicated space for therapy can create a very unique holding, notably due to its neutrality (no involvement in your private life outside therapy). Many have written about the benefits of the therapeutic space.

Online Counselling will require for you to use a personal or professional space not specifically dedicated to your therapy. A space charged with other memories, attachment or reluctance, emotions and thoughts that might burden in a certain way and to a certain extent your therapeutic time. For some, this pre-existing content can be experienced as a reassuring familiarity that may or may not prevent you to expose yourself the same way you would in a face to face setting.

Knowing how to gradually expose yourself with the growing trust in the therapeutic relationship and the organic unfolding of the therapy is an essential and beneficial aspect of any therapeutic process. No matter how you experience the space you will use for your online sessions, this experience and the experience of the online setting itself will need to be addressed in therapy to prevent it from impacting negatively onto your process.

Being physically in presence of your Therapist/Counsellor/Psychotherapist is another asset of the face to face setting. The physical presence and its energy tend to benefit greatly the bonding with the practitioner, - bonding essential to the therapeutic process -, and the holding the latter can provide. Also, when working with humanistic methods such as Psychosynthesis which involves notably the awareness of the client's body language, the online setting reduces what can be read for your benefit. On another hand, the online setting may provide sometimes a greater reading of facial expressions. When possible, I would advise that we meet face to face before engaging into an online therapeutic work together.

Is it to say that online counselling is less effective than face to face counselling? you might wonder. I believe there is no clear answer to that, no matter the researches and personal/professional views one may have. I will say that I don't believe this is adapted to everyone's personality/identity and situation. I can say that I have seen it working as effectively as needed. I will also reinforce the need in any therapeutic setting to discuss regularly how you are experiencing the process, its setting and the therapeutic relationship.

Remember: therapy should always be a safe, accepting, respectful, supportive and holding partnership between you and me to work toward improving your well-being and mental health. When I say mental health, I mean the whole integrated health: physical, emotional, psychological and spiritual.

How to choose?

You will need to reflect with yourself and then with myself on the reasons of your hesitation and/or choice. Is it a matter of convenience? Is it laziness to commute and what could it say about your readiness to commit and engage in your therapeutic journey? Is it because it is either online therapy or no therapy at all due to your personal circumstances? If it is the latter, the choice might be easy: get the support you feel you need and that you can get. 

When both options are possible to you, take the time to wonder. What attracts you in both options? What are the aspects you don't like about each option? If you were to choose the online setting, would you meet its imperatives? Now that you have read a bit about the differences between the two settings, do you feel any of the setting could meet your needs? Please, don't forget that my work doesn't start when we meet but beforehand to help you address this choice and any other questions/hesitations you might have.